''REAL SERVICE will help BAA to stay at the cutting edge of customer service''

Stephen Wilkinson
BAA plc

   REAL SERVICE is a not for profit organisation funded by membership fees and sponsorships.

Our members represent a cross section of the property industry. Members include both public and private property companies, property investment managers, major public companies and property management companies. Some of these organisations manage property in-house and others through external managers.

List of Member Organisations

Property Owners Group
   Bruntwood Estates
   Cushman & Wakefield Investors
   Grosvenor
   Land Securities
   Legal & General Investment Management
   Marchday Group plc
   PRUPIM
   Royal London Asset Management
   SEGRO
   Spacia
   Stow Securities PLC
   The British Land Company PLC
   The Church Commissioners for England
   The Crown Estate
   The Portman Estate
   Tilfen Land
Managing Agents Group
   Broadgate Estates
   CB Richard Ellis
   Cluttons
   DTZ
   GVA Grimley Ltd
   Jones Lang LaSalle
   King Sturge LLP
   Knight Frank
   Lambert Smith Hampton
   M J Mapp
   NB Real Estate
Residential Group
   Annington
   ARIM
   Cluttons
   Dorrington
   Evenbrook Group Limited
   Grainger Plc
   Grosvenor
   The Church Commissioners for England
   Touchstone CPS

The Group's activities are directed by a Steering Group of members. The REAL SERVICE Steering Group members for 2007/8 are

  • Chairman - Justin Snoxall, British Land
  • Howard Morgan, Kingsley Lipsey Morgan (Managing Director, Real Service Ltd)
  • Ian Fletcher, British Property Federation (Development Partner)
  • John Coles, Evenbrook Group Limited
  • Paul Clark, The Crown Estate
  • Paul Dickenson, Land Securities
  • Paul Harding, DTZ
  • Tim Hutchen, King Sturge
  • David Mummery, Legal & General Investment Management
  • Louise Freethy (Secretary)

    REAL SERVICE is co-ordinated and administered by Kingsley Lipsey Morgan, Real Estate Performance Consulting.

    Kingsley Lipsey Morgan is a specialist research, training and management consultancy for the property industry (founded in 1998) that works with property owners and managers to improve service delivery and property performance.