Howard Morgan, Managing Director
Howard is one of the UK’s leading specialists in customer service in the property industry.
Prior to forming RealService (formerly Kingsley Lipsey Morgan) a decade ago, Howard was a director of property company, BAA Lynton where he was the architect of BAA plc’s ‘Property Challenge’ programme; an award winning strategy to grow the company’s property business by treating tenants as valued customers.
Howard contributed the book Property Management: A Customer Focused Approach by Gordon Edington, a former group property director of BAA and past president of the British Property Federation (BPF).
A Member of the Royal Institution of Chartered Surveyors (RICS), Howard was chairman of the judges panel for the RICS Property Management Awards from 2005 – 2007. He is also a judge for the BCSC ‘Achieving Customer Excellence’ shopping centre awards. Howard is a regular contributor to journals, and speaker at conferences and in-house seminars, on the themes of customer service and business ethics in the property industry.
Howard is a keen cyclist and has taken part in 9 long distance bike rides which over the years have raised over £30,000 for Norwood and Langdon Foundation charities. In June 2011, he cycled from London to Brussels on a fixed wheel bike with no gears and his next challenge will be to ride from London to Luxembourg.
Married with two daughters, Howard's hobbies also include classic cars (his pride and joy a 1988 Mercedes 300 SL), hill walking and Jazz.