Performance Leasing
RealService Performance Leasing helps you to improve your chances of leasing your vacant buildings.
It is a simple yet systematic 5-step approach to the leasing challenge and the perfect antidote to the tired old excuse “it’s the market”! Results are measurable and everyone on your leasing team is accountable and therefore motivated and focused on performance. It helps you to think differently about your leasing challenge.
Performance Leasing takes the concept of the sales funnel used by nearly every sales based organisation, and applies it to property leasing. It works on the principle that every letting has to go through a series of sales/leasing stages from initial communication to signed lease; the more leads you feed your sales funnel and the more effective you are at moving them through the funnel the more likely you are to be successful in letting your building.
Performance Leasing kicks off with a review session attended by you and your letting agents and marketing advisors. At the end of the review we produce a Performance Leasing Plan for you and your team to implement. We will then help you keep track of progress. Performance Leasing leaves nothing to chance, no stone unturned and no room for excuses.
Performance Leasing ‘Sat Nav’
RealService Performance Leasing ‘Sat Nav’ is an innovative software tool that brings direction and control to the leasing process.It is aimed at property owners, asset managers, leasing directors, letting agents, finance directors and in fact anyone who has an interest in the commercial success of letting programmes.
RealService developed the new Sat Nav service in response to client demands for a software tool that underpins the Performance Leasing Plan and makes the whole Performance Leasing process simple to administer.
It’s a bit like a Sat Nav that you’d use in your car: You tell the system where you want to go (i.e. amount of space to be let); You tell the system when you want to arrive (i.e. timescale); Our system will work out how fast you need to drive (i.e. the volume of leasing activity at the seven stages in the Leasing Funnel); If you are not going fast enough the system will alert you to the fact that you won’t arrive on time unless you speed up. This is your chance to get back on course!
RealService Performance Leasing ‘Sat Nav’ brings transparency, accountability, accuracy and control to the leasing process.
Performance Retention
RealService Performance Retention is a quick, independent ‘health check’ that gauges how effectively you are managing the risk of occupier defection.It offers expert evaluation of your retention processes and determines how effectively you are marshalling your resources to maximise your chances of retention.
We explore your customer issues and advise on how best to respond to these. We offer a range of fresh ideas on the action that you can take to keep the customers you have.
Performance Retention helps landlords to sleep easy in the knowledge that everything that can be done is being done to prevent their customers from jumping ship.
Business Scorecard
The RealService Business Scorecard is a cost-effective and time-efficient planning, management and goal-setting tool that’s used to increase customer satisfaction, improve staff motivation and maximise profitability.Using a “balance scorecard” approach, the Realservice Business Scorecard requires input from everyone in the client’s business. The process starts at the top with the Directors setting financial, customer service, people and business process targets for the months and year ahead. Once set, these targets are cascaded down to all staff who work on creating goals for themselves and their teams which align with those of the business.
For optimum success, we ensure that the goals set are SMART - Specific, Measurable, Attainable, Realistic, and Time-bound. The emphasis is on two-way communication and ownership of the goals, resulting in improved working relationships, more highly motivated staff and more efficient processes.
Over the course of the year we continually monitor progress and evaluate success.