''REAL SERVICE will help BAA to stay at the cutting edge of customer service''

Stephen Wilkinson
BAA plc

  Membership of REAL SERVICE is available to property owners, fund managers and property managers.

There is no minimum or maximum size - in fact we actively encourage smaller organisations to join.

Our members represent a cross section of the property industry. Members include both public and private property companies, property investment managers, major public companies and property management companies.

Real Service works with corporate occupier groups.

Click here if you would like information about membership fees and services.

Member Benefits

The benefits of membership of REAL SERVICE are

1. Progress faster

Members are able to accelerate the adoption of best practice in customer focused property management by sharing lessons and providing mutual support. This enables them to reduce the costs and pitfalls that can be associated with being at the cutting edge of change.

2. Monitor success

The benchmarking programme gives members independent and objective measures upon which to gauge progress. These benchmarks provide valuable information to support customer and stakeholder communications.

3. Reduce costs

Members are able to reap the benefits of economies of scale by gaining access to up to date information, benchmarks, research and training courses.

4. Show commitment

By joining REAL SERVICE and by taking an active role, members send a clear signal to customers, staff, suppliers, investors and Government of their commitment to the customer focused approach to property.