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''RealService has been crucial to our organisation in driving improvements and innovation in customer service''

Charlotte Crawley
DTZ
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RealService Best Practice Group is a not for profit organisation funded by membership fees and sponsorships.
Our members represent a cross section of the property industry. Members include both public and private property companies, property investment managers, major public companies and property management companies. Some of these organisations manage property in-house and others through external managers.
List of Member Organisations
The Group's activities are directed by a Steering Group of members. The Steering Group members are
Chairman - Paul Harding, DTZ
Treasurer - Lisa Riva, GVA Grimley
Justin Snoxall, British Land
Tim Stephen, Marchday
David Woodman, PRUPIM
Ian Fletcher, British Property Federation (Development Partner)
Howard Morgan, RealService (Managing Director)
Louise Freethy (Secretary)
RealService Best Practice Group is co-ordinated and administered by RealService, real estate customer service specialists.
RealService is a specialist research, training and management consultancy for the property industry (founded in 1998) that works with property owners and managers to improve service delivery and property performance.
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