| 24/01/2012 | Service Charge article in Shopping Centre e-news
Interesting article on Service Charge compliance that highlights the group's work in the SCCI index |  |
| 20/12/2011 | RSBPG PhD Launch
Details of the recently launched doctorate research study to explore the link between customer service and improved business performance. RSBPG together with Reading University, the BPF and RealService have announced this exciting study. | |
| 05/12/2011 | Westfield Stratford City visit
An overview of the visit by the group together with some thoughts that you can apply to your own business | |
| 09/08/2011 | Articles from Graham Parker and Howard Morgan in Shopping Centre Magazine
Recent articles talking about the SCCI index and customer service. | |
| 26/07/2011 | Landlords struggle with service charges
Read Richard Heap's Property Week article commenting on the publication of our second Service Charge Compliance Index. | |
| 12/07/2011 | Service Charge Compliance Index (SCCI) Results 2011
The news release giving results of the latest round of Service Charge Compliance Benchmarking for the group | |
| 27/06/2011 | RSBPG Newsletter Issue 17
Latest news from the group | |
| 17/02/2011 | The Joy of Insurance
A recent lunch with Bill Gloyn, referred to a JCT Newsletter article attached, this is an area that causes considerable friction between landlords and tenants and could be of interest to you. | |
| 23/12/2010 | Raising the standard by Shopping Centre Magazine
A feature on the re-launch of the new BPI framework by the group | |
| 23/12/2010 | IPE Real Estate article by Howard Morgan
Howard's recent article highlighting the value big listed property owners are finding from a customer-focused approach. | |
| 27/09/2010 | RSBPG BPI Framework News Release September 2010
News release featuring Occupier input into the new BPI framework | |
| 26/07/2010 | SCCI Report 2010
Read the findings of the SCCI benchmark based on data provided by 11 members of the group, this report which was launched on 14th July. | |
| 26/07/2010 | RealService Best Practice Group Press Release on SCCI
News release giving background and quotes about the published SCCI results | |
| 26/07/2010 | Occupiers' Eye article by Howard Morgan
Read the latest Property Week article by Howard on letting space in today's market. | |
| 26/07/2010 | Property Week SCCI 2010 Launch article
Read the feature by Property Week on the RealService Best Practice Group's launch of the Service Charge Compliance Index | |
| 26/04/2010 | RealService Best Practice Group Press Release
'DTZ Director Paul Harding Takes Helm of RealService Best Practice Group' read the announcement of Paul Harding's recent appointment as Steering Group Chairman | |
| 26/04/2010 | Property Week Article by Howard Morgan
Read the latest article featuring the Best Practice Group called 'Occupiers are exercising right to improve Customer Service' | |
| 20/10/2009 | The Value of Loyalty - Property Week article by Howard Morgan
Howard Morgan asks 'Why can't property put a value on occupier loyalty' read this recent article. | |
| 24/10/2008 | REAL NEWS - Issue 2
The second edition of the REAL SERVICE Newsletter | |
| 07/10/2008 | REAL NEWS - Issue 1
The first edition of the REAL SERVICE Newsletter | |
| 02/09/2008 | REAL SERVICE Events Programme 2008/9
Events diary for REAL SERVICE Members | |
| 29/07/2008 | Time to embrace service article by Howard Morgan
Recent article for IPE Real Estate magazine | |