Testimonials
“RealService are professional people who understand our needs as a customer. The findings of the research have shown us where we've done well and areas where we can do better. The recommendations have been helpful in showing us how we can improve customer service to our customers.”
Wendy Mckenna, Land Securities
“I think you have led Marchday to make some of the biggest changes in our business and to become a customer-focused property company. Without you it would have taken us a lot longer to get there.”
John Orchard, Marchday Group
“You are passionate about what you do. Howard, as a chartered surveyor speaks with credibility and understands the industry. You are professional in the way that you undertake the surveys and impartially report the perceptions of our stakeholders.”
Justin Snoxall, British Land
“You have depth of experience and have clearly been doing what you are doing for a long time. But best of all, you have a professional approach and are good people to do business with."
Mark Philippson, Briant Champion Long
“I have dealt with a lot of consultancies and the attention I get from you is above my expectations.”
Oliver Fenn-Smith, The Portman Estate
“You are relatively unique in terms of the survey work in the UK. There is nobody else with as much specialism and the combination of property knowledge with the ability to judge occupier opinion.”
David Arthur, SEGRO
“The RealService team have consistently delivered for CSC, helping us drive our customer service agenda and ensuring our activities are targeted towards the changes that our customers most value.”
Trevor Pereira, Capital Shopping Centres
“The exercise with RealSerivce was an excellent opportunity to reinforce our understanding of our performance on customer service and to illustrate areas in which we can improve. It has enabled us to come up with a strategy for innovation and improvement.”
Simon Taylor, Derwent London