Client Service
At RealService we strive to live by our name and provide our clients with the highest of service standards.
In fact, during 2008 we decided to take a dose of our own medicine and ask our clients how they rated us and the service that we provide.
Here’s a taste of what they said:
“The level of service I receive exceeds my expectations.”
“There is total satisfaction with the quality of the service delivered.”
“The service I receive is excellent.”
“The attention I get from RealService is above my expectations.”
That’s what our clients say about us and our service. Let’s now turn the tables and allow us to make some observations about our clients!
What makes a RealService client? Although they perform a wide variety of roles within the property industry, we have observed that they share a number of interesting ‘personality’ traits.
RealService clients tend to:
- Be receptive to new ideas and lack complacency
- Have, or aspire to have, a strong continuous improvement culture
- Value external stimulus and challenges
- Be entrepreneurial but obsessive about managing risk
- Like to be able to measure things and be systematic