Relationships between landlord and tenant in the UK property industry are in transition from the traditional adversarial approach, to a new approach founded on customer service and partnership.

This change is being driven by market requirements, best practice in corporate governance and the threat of government intervention. The pace is likely to accelerate faster with the possible introduction of tax efficient property investment funds (PIFs).

Leading property owners and managers are striving to adapt their businesses to embrace this new philosophy, and there have been some notable successes.

"Early adopters" of the customer focused approach to property ownership have met a number of major challenges and many recognise that they still have a lot to learn. "Later adopters" recognise the benefits of learning lessons from others. Both groups have a mutual interest in the property industry moving together faster and at a speed which minimises the risk of further government intervention into the landlord and tenant relationship.

REAL SERVICE provides a practical way for organisations to accelerate the pace of change in the property industry.