At RealService we strive to help our clients – investors, property developers, managers and industry groups – from the UK and across Europe – be customer inspired and treat their tenants and other stakeholders as valued customers.
To be customer inspired means that you engage, you listen, you respond and you seek to understand their constantly changing needs. Why bother to be customer inspired? That’s simple…to be more profitable and build your reputation.
Founded in 1999, RealService is a London-based consulting business specialising in customer service. Over the years we have developed a large international client base including some of the biggest and most influential names in the real estate industry.
We have an in-depth understanding of the real estate industry – its past and present and the issues affecting its future.
We understand the issues and challenges that you face and have developed a range of products and services to tackle these head on. They fall into four categories:
Insight, Action, Best Practice and Benchmarks
Our services will help you to:
- Retain your occupiers and clients and attract new ones more quickly
- Stay ahead and discover how your service standards compare with your competitors
- Manage customer relationship risks and avoid the nasty shock of losing a key occupier or client
- Acquire skills and knowledge that will help you to operate more efficiently
and cost effectively
- Motivate your management team so that you can sleep easily knowing that your organisation is taking good care of its customers